Sales, Service & Technical Support

Service (1)

The British Encoder Products company advantage

Knowledgeable Support Staff – When you contact BEPC, you can talk to real engineers for your toughest encoder questions.
Fast Lead Times – With manufacturing located in the United Kingdom, BEPC has some of the fastest lead times around, including same-day expedite options on some models.
Three Year Warranty – If something does go wrong, we’ve got you covered with our industry-leading 3-year warranty.

We make it our goal to give customers the highest level of technical support possible. Our Technical Support Team is standing by ready to assist you.

Call: +44 (0)1978 262100
Email: sales@encoder.co.uk

Hours of Operation for our Repair Department

  • Monday – Thursday: 8:00 am – 4.30 pm GMT
  • Friday: 8:00 am – 2.00 pm GMT

For immediate assistance

Our Installation and Wiring Guide and Troubleshooting Guide are available for immediate download below.

Installation & Wiring Guide

Troubleshooting Guide

Or you can view all downloadable documents

View support documents

If you need a replacement and are not sure what you need, then send us a photograph of what you see and we’ll help you find the right option.​

Get started

If you need a replacement and are not sure what you need, then send us a photograph of what you see and we’ll help you find the right option.​

Get started

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