Technical Support

Technical Support

The BEPC Advantage

Knowledgeable Support Staff.  When you contact BEPC, you can talk to real engineers for your toughest encoder questions.
Fast Lead Times.  With manufacturing located in the United Kingdom, BEPC has some of the fastest lead times around, including same-day expedite options on some models.
Three Year Warranty.  If something does go wrong, we’ve got you covered with our industry-leading 3-year warranty.


For Immediate Assistance

We make it our goal to give customers the highest level of technical support possible.  Our Technical Support Team is standing by ready to assist you.

Call:  +44 (0)1978 262100
Email:  sales@encoder.co.uk

Hours of Operation
Monday - Thursday    8:00 am – 4.30 pm GMT
Friday                               8:00 am – 2.00 pm GMT

Request Technical Support

If you have your BEPC serial number and part number, we can quickly respond to your product-specific support questions.

contact tech support

Support Documents

Our Installation and Wiring Guide and Troubleshooting Guide are available for immediate download below.


  Installation & Wiring Guide
  Troubleshooting Guide