Shipping & Delivery
Shipping
British Encoder Products Company (BEPC) uses DPD (UK) & FEDEX (International) as its preferred shipping carriers. In certain instances, we may use other carriers. Shipping charges are added to your invoice at the time of shipment for invoiced orders, or at the time of payment for pre-paid orders. You may also elect to have shipping charges applied to your FedEx or UPS account by requesting this at the time of order.
Delivery
BEPC’s Standard Delivery for normal quantities is 4 to 6 working days (not weeks like most other companies) after receipt of order. If your equipment is down, or you need immediate delivery for other reasons, ask about our Expedite Service.
Expedite Service
Expedited units are shipped out in for one- or two-day delivery. Under certain conditions, we can ship your order out the same day. Quantities may be limited, not all configurations are available in Expedite Service, and extra fees may apply. Please contact Customer Service if you are interested in Expedite Service. See also Expedite Guidelines.
Warranty & Returns
3 Year Warranty
BEPC warrants their products to be free from defects in material and workmanship for a period of three years from the date of shipment. This warranty does not apply to any product which has been subject to misuse, negligence or accidental damage, or if the unit has been subjected to any unauthorised access/modification. This applies to new products only. There is no provision for warranty on other Encoder Manufacturers repairs.
Satisfaction of this warranty, consistent with other provisions herein, will be limited to the replacement, repair or modification of, or issuance of credit for, the goods involved, at BEPC’s option, only after the return of such goods and subsequent inspection confirming validation of warranty, and with consent in accordance with the return policy and with shipping charges prepaid. Goods may only be returned for credit by BEPC’s agreement in writing. There will be a re-stocking charge equal to 50% of the price paid on the original invoice – modified, or special-build items, are excluded.
This warranty is in lieu of all other warranties whether expressed, implied or statutory including implied warranties of merchantability or fitness.
Returns Policy
Only products currently stocked by BEPC may be returned for restocking. Products that have been manufactured or configured to customer specifications are not stocked and may not be returned. Returned products are subject to a restocking fee which is set at 50% of the purchase price, and must be returned within 30 days of the date shipped from BEPC.
All products being returned must be 100% complete and must be packaged in original packaging. All packaging materials, manuals, other accessories and documentation must be included in the original packaging. In the event that a return shipment received by us is improperly packaged, altered, or physically damaged, items sent for return consideration will be denied, and BEPC’s return policy will not be honoured. All items will be inspected and tested upon receipt.
A Return Materials Authorization (RMA) number is required for any item returned for credit. RMA numbers may be obtained by contacting Customer Service in advance. RMA numbers will be issued to original purchaser only.
This policy supersedes all previous policies as from 25th May 2023.
Repairs policy
We have increased our repair capacity, and now offer a wider range of repair possibilities, with very short lead times.
1) Priority is given to warranty repairs. These are free of charge with UK return shipping charges paid, providing that the reason for failure is not found to be application related, and can be positively identified as a BEPC quality issue. Warranty repairs should be completed within five working days.
2) All inspections, (of products manufactured either by “British Encoder”, or any other manufacturer), will be subject to a standard charge, and the cost of return shipping, (details available from the Sales Office). Should a repair be agreed, this inspection charge will be waived, and the appropriate repair charge, and return shipping charges, will be applied. Inspections and repair evaluations should normally be completed within ten working days.
3) BEPC non-warranty repairs are subject to standard charges and the cost of return shipping, (details available from the Sales Office). Non warranty repairs should normally be completed within ten working days.
4) OEM repairs, (i.e. encoder NOT of our own manufacture), are subject to standard charges, and the cost of return shipping, (details available from the Sales Office), OEM repairs should normally be completed within ten working days.
5) We now offer a priority repair service, for which a surcharge, (of 50% over the normal repair charge, per unit), will apply. This service is subject to the condition of our receipt of the suspect device, together with a confirmed purchase order, by no later than 10:00 HRS of the first working day. This facility may be withdrawn in the event of unexpected production demands, or by the occurrence of factors beyond our control.
6) Any returns should be accompanied by a valid RMA number, (Return Material Authorisation), which will be issued by the Sales Office, and which should be signed, giving us authority to proceed with any inspection or repair.
7) Any returns, (other than BEPC Warranty Repairs), for which we do not receive specific instruction and a valid purchase order, will only be retained for a maximum of 30 days. Should we not receive specific instructions within the 30-day period, any material in our possession will be considered as being unwanted, and will be scrapped.
Each Encoder manufactured by British Encoder Products Company is backed by our best-in-the industry three year warranty. If you experience a problem, call our trained professionals. We can often troubleshoot a problem over the phone and determine if a repair is needed. If it is necessary to return the encoder for repair, our technicians will perform a complete evaluation and recommend a course of action. In an emergency situation our technicians can often have your evaluation and repair completed, and ready for return shipment, within a matter of hours after receiving your encoder.
