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Privacy Policy

British Encoder Products Company Inc. (BEPC) knows your privacy is important.  BEPC has adopted this Privacy Policy to better serve those who are concerned with how their Personally Identifiable Information (PII) might be used online.  PII is information that can be used on its own, or in combination with other information, to identify, locate or contact a single person, or identify an individual in context.  Please read our policy carefully to get a clear understanding of how we collect, use, protect and otherwise handle your PII.

What personal information do we collect from visitors to our website?

When filling out the forms on our site you may be asked to provide your Company name, email address, mailing address, phone number or other details in order to help with your experience.

When is information collected?

We collect information when you place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. This data is then processed onto our CRM system, and periodically backed up onto a secure remote server.
 
Your information will only ever be used for legitimate business purposes. We will not transmit your information to other parties unless it is required to fulfil contracted works.  All data disclosures will only be relevant to the particular requirements of the sales order. This information will be handled in accordance with the guidelines of the EU GDPR and again will only be relevant to the requirements of providing our services to our customers.

How is your information used?

We use the information collected during your time on our site in the following ways:

  • To personalize your user experience and allow us to deliver the type of content and product offerings in you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to provide you with the best possible service when responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic email regarding your order.
  • To send Newsletters and product updates only if you have subscribed to our newsletter - Which can be cancelled at any time by contacting us.

 

How do we protect your information?

We implement a variety of security measures when a user enters, submits, or accesses their information in order to maintain the safety of your personal information.

Your Personally Identifiable Information is contained behind secured networks and is only accessible by a limited number of persons who have specific access rights to such systems and are required to keep the information confidential.  In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.  All of our servers are subject to regular Malware Scanning.

What are your rights with your information?

BEPc is committed to providing you with control on how your data is used and processed. You can review, edit or delete your personal information at no cost by contacting us directly at sales@encoder.co.uk or by telephone/fax/Postal communication to the contact details provided in the section “Contact Us”. We may ask for you to verify your identity before responding to the requests.

Your rights concerning your personal information/data are as follows:

  • you can enquire about the personal information we hold about you and we will inform you.
  • you can request your personal information is corrected/changed and we will update the details on our system and inform you when it is done.
  • you can object to your data being processed and we will stop processing your data once no longer required for contract sales, support or legal obligations.
  • you can object to receiving direct marketing communications from us and we will stop all marketing communications by channel (email, post, telephone or fax). In addition, any direct marketing communications you receive from us will always include a clear, simple method to 'opt-out'.
  • you can ask for your personal information to be deleted, once no longer required for contract sales, support or legal obligations, which we will complete bar keeping the minimal personal details to ensure that we do not contact you again.
Do we use cookies?

Yes.  Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.  For instance, we may use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.  We may also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

You may choose to have your computer warn you each time a cookie is being sent, or you may choose to turn off all cookies.  You do this through your browser settings.  Each browser’s settings are slightly different.  Please review your browser’s Help menu to learn how to adjust your cookie preferences.

Here are links to support pages for the most popular browsers


Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge
Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
Safari (iOS): https://support.apple.com/en-gb/HT201265
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en 

If you disable cookies, some website features that make your site experience more efficient will be disabled and some site services may not function properly, however, it won’t affect the overall user experience.

How is your information used by Third Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.  This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or providing you service, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Google

We have not enabled Google AdSense on our site, but we may do so in the future.  To fully understand Google’s advertising principles, please visit their policy page.

This website uses Google Analytics to monitor and analyse the use of our Service.

Google Analytics is a web based analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data may be shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on Here. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

 

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

British Encoder Products Company
Unit 33 , Whitegate Ind Est
Wrexham
United Kingdom

Email address:  sales@encoder.co.uk
Telephone number:  +44 (0)1978 262100

This Privacy Policy was last updated May 29, 2018.